Driving RPA Success for a Global Telecom Company

Discover how Parallel Staff delivered results to this client.

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The Challenge

A global telecom company, based in Dallas, TX, needed to generate cost savings across multiple internal departments, including HR, Marketing, and Customer Service, using Robotic Process Automation (RPA).

They struggled to find engineers with the right mix of business analysis, RPA skills, and experience with the Automation Anywhere platform. Existing vendors had limited success in finding RPA initiatives or establishing strong stakeholder relationships, delaying the client’s plans for expansion into Latin America.

Our Solution

Find out how ParallelStaff rapidly integrated skilled engineers to enhance the client’s RPA initiatives and drive operational efficiencies through improved processes and automation.

The Results

$500K IN SAVINGS

The company achieved direct and indirect savings totaling approximately USD $500,000 through 27 RPA initiatives.



78% SUCCESS RATE

78% of RPA initiatives yielded direct savings, primarily in Marketing and HR, with 46% of initiatives led by directors.

QUICK ROI

The client achieved ROI within nine months, including for software licenses, consultant payroll, training, and infrastructure.