98% BACKLOG REDUCTION
Ticket backlog decreased from 200 to just 3, staying within the client’s 3-day SLA.
Transforming Supply Chain with Expert IT Solutions
Discover how Parallel Staff delivered results to this client.
Trusted By
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The Challenge
A third-party logistics company faced a significant challenge: a growing ticket backlog of over 200 issues, impacting their service-level agreement (SLA) and customer satisfaction.
The company's system needed efficient help desk support and development solutions to manage and reduce the backlog while implementing seamless data integration with their partners.
Our Solution
Find out how Parallel Staff's IT staff augmentation empowered a logistics company to streamline processes and enhance real-time delivery tracking with skilled developers.
The Results
EFFICIENCY IMPROVED
Enhanced workflows and faster resolutions led to increased customer satisfaction and operational efficiency.
SOLUTIONS PERMANENT
Our developers engineered lasting fixes, eliminating recurring issues and improving system reliability.